Shipping policy

Current Processing Time for Orders is 3-5 Business Days.

Once you place an order, processing can take up to 3-5 business days. We will work to process your order as quickly as possible and usually can get it out sooner. Please double check your address before checking out. If you notice you made an error, please send us an email ASAP (you can reply to your order confirmation email). If we have not yet processed your order number, we will be happy to make that change.

We do not combine orders placed separately. 

 

All domestic orders are sent via USPS. While we cannot guarantee a delivery date, shipping in Hawaii usually takes about 1-3 business days, 3-5 Business days within the US & 2-4 weeks for international & APO addresses. 

International orders ship via USPS, with shipping costs varying by class, country and order weight. This amount is calculated at checkout. International orders typically take 1 - 2 weeks to arrive, but we cannot guarantee a delivery date. Due to the USPS international tracking system for first class mail, we cannot track the exact progress of your order. We can see when it left the local post office and when it is delivered to you. International sales are final. Many countries have customs, duties & taxes, and/or clearance charges for which you will be responsible. Since these fees are not computed nor applied to orders by Konane Gear, please contact your local customs office to find out more about rules and regulations that may apply to you. If you have any further questions or concerns about international shipping please contact us at konanegear@hawaiiancheckers.com

Returned & Lost Packages 

Papamu Inc dba Konane Gear cannot be held responsible for the return of a package due to an incorrect shipping address. If a package is returned to the Papamu Inc dba Konane Gear, store credit will be issued, in the amount equal to the value of the order minus shipping costs, within 7 business days of the package returning to the warehouse to the email on file. The store credit can be applied to future orders.

In addition, Papamu Inc dba Konane Gear cannot be held responsible for loss, theft or damages once an item has left our possession and is with the nominated mail carrier. 

Once an item has left our possession and is with the mail carrier the only information we have is the provided tracking number. We understand the frustration and annoyance that comes with missing packages and we are happy to assist you with some steps to help with locating your package.